Terms of Service

1. Introduction & Acceptance of Terms

Welcome to WooMarketplace ("we," "us," or "our"). WooMarketplace is an online platform that connects local businesses, consumers, event organizers, and job seekers through a business directory, marketplace, event listings, job board, and community blog.

By accessing or using any part of WooMarketplace (the "Platform") — including our website, mobile-optimized site, or any associated services — you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

If you do not agree with any part of these Terms, you must not access or use the Platform. Your continued use of the Platform following any updates constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age to create an account or use the Platform. By registering, you represent and warrant that:

• You are 18 years of age or older;
• You have the legal capacity to enter into a binding agreement;
• You are not barred from using the Platform under applicable law;
• All registration information you provide is accurate and truthful.

We reserve the right to terminate any account we believe is registered by or for a person under 18 years of age.

3. User Accounts & Security

To access certain features of the Platform, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration;
• Maintain and promptly update your account information;
• Keep your password confidential and secure;
• Notify us immediately at hello@woomarketplace.com of any unauthorized use of your account;
• Accept responsibility for all activities that occur under your account.

We offer optional two-factor authentication (2FA) for enhanced security. We strongly recommend enabling it. We are not liable for any loss or damage arising from your failure to protect your login credentials.

You may not share your account credentials with any third party or create accounts on behalf of others without authorization.

4. Business Listings Guidelines

WooMarketplace allows verified business owners and operators to create and manage listings on the Platform. By submitting a business listing, you represent that:

• You are the authorized owner, operator, or representative of the listed business;
• All information provided — name, address, phone, category, description, photos — is accurate;
• You have the rights to use all submitted images and content;
• The business complies with all applicable local, state, and federal laws.

All listings are subject to review and approval before going live. We reserve the right to reject, remove, or modify any listing at our sole discretion for any reason, including inaccuracy, inappropriate content, or violation of these Terms.

Featured Listings: Businesses may be promoted as "featured" through paid subscription plans. Featured status is governed by your active subscription and may expire based on plan terms.

5. Marketplace Rules

WooMarketplace facilitates connections between buyers and sellers. We are not a party to any transaction between users. When transacting through the Platform:

• You are solely responsible for any transactions you enter into with other users;
• WooMarketplace does not guarantee the quality, safety, or legality of items or services listed;
• You must accurately represent any goods or services you list for sale;
• You must not list counterfeit, illegal, or prohibited items;
• All disputes between buyers and sellers must be resolved directly between the parties, though we may offer assistance at our discretion.

WooMarketplace reserves the right to remove any marketplace listing that violates these Terms or applicable law without prior notice.

6. User-Generated Content

"User Content" means any text, images, videos, reviews, listings, job postings, event details, or other materials you submit to the Platform.

By submitting User Content, you grant WooMarketplace a non-exclusive, worldwide, royalty-free, perpetual, sublicensable license to use, display, reproduce, modify, and distribute your content in connection with operating and promoting the Platform.

You represent and warrant that:

• You own or have the necessary rights to submit the content;
• The content does not infringe any third-party intellectual property, privacy, or other rights;
• The content is not false, misleading, defamatory, obscene, or otherwise unlawful.

We do not pre-screen all User Content but reserve the right to remove any content at our sole discretion. You are solely responsible for your User Content and the consequences of posting it.

7. Subscriptions & Billing

WooMarketplace offers free and paid subscription plans for businesses and individual users. Paid plans provide access to enhanced features, including featured listings, priority placement, analytics, and additional tools.

• Billing Cycle: Paid subscriptions are billed on a recurring monthly or annual basis depending on your selected plan.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
• Price Changes: We may change subscription prices with at least 14 days' notice. Continued use after a price change constitutes acceptance.
• Downgrades: Downgrading your plan takes effect at the start of the next billing period. You will not receive a prorated refund for the remaining period.
• Free Trials: Where offered, free trials convert to paid subscriptions automatically unless cancelled before the trial ends.

8. Payments (Stripe)

All payment processing on WooMarketplace is handled by Stripe, a third-party payment processor. By making a payment on the Platform, you agree to Stripe's Terms of Service and Privacy Policy.

• WooMarketplace does not store your full credit card numbers or financial account details on our servers;
• All transactions are encrypted and processed securely by Stripe;
• You authorize us to charge your selected payment method for all applicable fees;
• Failed payments may result in suspension of paid features until the outstanding balance is resolved.

9. Refund & Cancellation Policy

Subscriptions: All subscription fees are non-refundable except where required by applicable law. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period, and you retain access to paid features until that date.

One-Time Purchases: Fees for one-time services (e.g., featured placement upgrades) are non-refundable once the service has been activated.

Exceptions: We may issue refunds at our sole discretion in cases of duplicate charges, billing errors, or as otherwise required by law. To request a refund, contact us at billing@woomarketplace.com within 7 days of the charge.

Cancellation: To cancel your subscription, visit your account settings or contact our support team. Cancellation does not delete your account or listings.

10. Prohibited Activities

You agree not to use the Platform to:

• Post false, inaccurate, misleading, or fraudulent content;
• Impersonate any person or entity, or misrepresent your affiliation;
• Harass, threaten, defame, or harm any other user;
• Upload or transmit viruses, malware, or any harmful code;
• Attempt to gain unauthorized access to our systems or other users' accounts;
• Scrape, crawl, or extract data from the Platform without written permission;
• Use automated bots or scripts to create accounts or submit listings;
• Post spam, unsolicited communications, or pyramid schemes;
• List counterfeit goods, illegal services, or regulated items without proper licensing;
• Violate any applicable local, national, or international law or regulation;
• Circumvent, disable, or interfere with security features of the Platform;
• Use the Platform in any way that could damage, disable, or impair our infrastructure.

Violations may result in immediate account suspension or termination and may be reported to law enforcement.

11. Intellectual Property

All content on the Platform that is not User Content — including the WooMarketplace name, logo, design, software, code, text, graphics, and data — is owned by or licensed to WooMarketplace and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the Platform without our prior written consent.

If you believe any content on the Platform infringes your copyright, please contact us at legal@woomarketplace.com with the following information: identification of the copyrighted work, location of the infringing material, your contact details, and a statement of good-faith belief that the use is unauthorized.

12. Reviews & Ratings

Users may submit reviews and star ratings for businesses listed on the Platform. By submitting a review, you agree that:

• Your review reflects your genuine, first-hand experience;
• You will not post fake, incentivized, or competitor reviews;
• You will not use reviews to harass, defame, or make false statements about a business;
• Business owners may not review their own business or instruct others to do so.

WooMarketplace reserves the right to remove any review that violates these guidelines. Business owners may flag reviews for moderation, but flagging does not guarantee removal. We do not edit the text of reviews on behalf of any party.

13. Account Suspension & Termination

We may suspend or terminate your account and access to the Platform at any time, with or without notice, if we determine that:

• You have violated these Terms or our Community Guidelines;
• Your account has been involved in fraudulent or illegal activity;
• Continued access poses a risk to other users or the Platform;
• You have failed to pay applicable fees.

You may delete your account at any time by contacting hello@woomarketplace.com. Upon deletion, your personal data will be handled in accordance with our Privacy Policy. Some User Content (e.g., reviews) may remain on the Platform in anonymized form.

If we suspend or terminate your account for a Terms violation, you are not entitled to a refund of any prepaid fees.

14. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED, ERROR-FREE SERVICE.

WooMarketplace does not warrant that: (a) the Platform will be uninterrupted or error-free; (b) any content is accurate, complete, or reliable; (c) defects will be corrected; or (d) the Platform is free of viruses or harmful components.

Your use of the Platform and any content obtained through it is at your own risk.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WOOMARKETPLACE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

16. Indemnification

You agree to indemnify, defend, and hold harmless WooMarketplace, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of or access to the Platform;
• Your User Content;
• Your violation of these Terms;
• Your violation of any third-party rights, including intellectual property or privacy rights;
• Any transaction you enter into with another user through the Platform.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Platform that cannot be resolved informally shall be submitted to binding arbitration in Denver, Colorado, under the rules of the American Arbitration Association (AAA), except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

You waive any right to participate in a class-action lawsuit or class-wide arbitration.

18. Changes to Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page;
• Send a notification to the email address associated with your account (for material changes).

Your continued use of the Platform after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Platform.

19. Contact Information

If you have any questions about these Terms of Service, please contact us: