Sr. Customer Advocacy Leader, Amazon Immigration

Amazon Immigration is seeking a strategic and execution-oriented US Escalations Leader to own and evolve our end-to-end escalations program across Amazon's US business. This is a senior individual contributor role with dotted-line leadership responsibilities, operating at the intersection of complex case management, program strategy, and service excellence. As US immigration policy shifts rapidly — including regulatory impacts on PERM filings, H-1B adjudication volatility, and evolving work aut…