Patient Care Advocate

Company : Allegheny Health Network Job Description : GENERAL OVERVIEW: This job is responsible for answering calls received into the centralized call center. The Representative will use the appropriate procedures, tools and equipment to answer inquiries to provide First Call Resolution as often as possible. This level of representative will handle routine inquiries which will have a well-defined protocol as well as some more complex inquiries. ESSENTIAL RESPONSIBILITIES Phone work - Assisting p…