Help Desk Analyst

Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication skills, excellent customer service experience, and basic IT support knowledge. The position will focus on answering support calls, assisting users with password resets, application support, basic troubleshooting, and creating/escalating support tickets as needed. This is a 100% onsite position located…