Guest Experience Supervisor - The Grand Lodge

POSITION SUMMARY The Guest Experience Supervisor is responsible for providing luxury service to every guest according to the Nemacolin standards. They will lead the Guest Experience Team to support our butler program - including Concierge, Front Office, Welcome Gate, and Phone Operator tasks. They must be able to facilitate clear communication between the pre-arrival team, butlers, valet, and related departments to ensure an exceptional experience for our guests. The selected candidate will be …